{"id":432,"date":"2023-01-05T11:31:51","date_gmt":"2023-01-05T11:31:51","guid":{"rendered":"https:\/\/preview.safyr-solution.com\/?page_id=432"},"modified":"2024-03-08T10:06:54","modified_gmt":"2024-03-08T10:06:54","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/www.safyr-solution.com\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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SAFYR PRIVACY POLICY<\/strong><\/span><\/p>

Safyr attaches great importance to the protection of your personal data. This Policy aims to provide you with detailed information on how Safyr SRL protects your personal data.<\/p>

Digital media concerned:<\/p>

\u2022 safyr-solution.com<\/p>

\u2022 lyra-system.com<\/a><\/p>

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ARTICLE 1: PREAMBLE<\/strong><\/span><\/p>

The purpose of this privacy policy is to expose users of Safyr digital media to:<\/p>

\u2022 The way in which their personal data is collected and processed. All data capable of identifying a user must be considered personal data. This includes the first and last name, postal address, email address, location of the user or even their IP address;<\/p>

\u2022 What are the rights of users regarding this data;<\/p>

\u2022 Who is responsible for the processing of personal data collected and processed;<\/p>

\u2022 To whom this data is transmitted;<\/p>

\u2022 The site\u2019s policy regarding \u201ccookie\u201d files.<\/p>

This confidentiality policy supplements the legal notices and general conditions of use that users can find on each digital media.<\/p>

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ARTICLE 2: GENERAL PRINCIPLES REGARDING DATA COLLECTION AND PROCESSING<\/span><\/strong><\/p>

In accordance with the provisions of Article 5 of European Regulation 2016\/679, the collection and processing of user data respects the following principles:<\/p>

\u2022 Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected, and for what reasons their data is being collected;<\/p>

\u2022 Limited purposes: the collection and processing of data is carried out to meet one or more objectives determined in these general conditions of use;<\/p>

\u2022 Minimization of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;<\/p>

\u2022 Retention of data reduced over time: data is retained for a limited period;<\/p>

\u2022 Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.<\/p>

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016\/679, the collection and processing of personal data can only take place if they comply with at least one of the conditions below. after listed:<\/p>

\u2022 The user has expressly consented to the processing;<\/p>

\u2022 The processing is necessary for the proper performance of a contract;<\/p>

\u2022 The processing meets a legal obligation;<\/p>

\u2022 The processing is explained by a necessity linked to the protection of the vital interests of the data subject or of another natural person;<\/p>

\u2022 The processing may be explained by a necessity linked to the execution of a mission of public interest or which falls within the exercise of public authority;<\/p>

\u2022 The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.<\/p>

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ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE CONNECTION WITH THE USE OF LYRA<\/strong><\/span><\/p>

A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION<\/strong><\/span><\/p>

The personal data collected on Safyr digital media are as follows:<\/p>

\u2022 Identification information: last name, first name, login, password<\/p>

\u2022 Employment information: company, organizational entity, function<\/p>

\u2022 Contact details: postal address, email, professional telephone number<\/p>

\u2022 Information related to digital activity: IP address, geolocation<\/p>

This data is collected when the user performs one of the following operations:<\/p>

\u2022 Request for quote or information<\/p>

\u2022 Creation of an account in the customer area<\/p>

\u2022 Support request<\/p>

\u2022 Response to a satisfaction survey<\/p>

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The data controller stores in its computer systems, and under reasonable security conditions, the personal data relating to its customers for the entire duration of the contractual relationship and for 5 (five) years after the end of the contractual relationship. Beyond that, the data is archived for the period when the responsibility of Safyr SRL may be called into question.<\/p>

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Regarding prospects, the data is kept for 1 (one) year.<\/p>

The collection and processing of data serves the following purposes:<\/p>

\u2022 Safyr customer management, including potential customers;<\/p>

\u2022 Communication about Safyr services, offers, news;<\/p>

\u2022 Commercial prospecting or direct marketing relating to Safyr's activities;<\/p>

\u2022 Management of quotes, orders, deliveries and returns for goods purchased or rented on safyr-solution.com;<\/p>

\u2022 Management of subscriptions on lyra-system.com;<\/p>

\u2022 Audience analysis on each digital medium;<\/p>

\u2022 Improvement and personalization of the user experience on each digital media.<\/p>

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B. TRANSMISSION OF DATA TO THIRD PARTIES<\/strong><\/span><\/p>

Certain data may be transmitted to the third parties listed below:<\/p>

\u2022 Atlassian Pty Ltd: management of support requests and developments on lyra-system.com<\/p>

\u2022 Exact Holding B.V.: customer relationship management<\/p>

\u2022 Google LLC: IP address, geolocation for audience measurement<\/p>

\u2022 Mailjet SAS: sending communications by e-mail<\/p>

Safyr SRL undertakes not to transfer user data outside the European Union.<\/p>

In the event that Safyr SRL should do so, users will be informed of the measures taken to control the transfer and ensure the confidentiality of their data.<\/p>

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C. DATA HOSTING<\/strong><\/span><\/p>

Safyr-solution.com is hosted by:<\/p>

\u2022 OVH SAS: Prestashop e-commerce application<\/p>

Lyra-system.com is hosted by:<\/p>

\u2022 Auth0, Inc: User authentication data on Amazon Web Services (AWS US West 1 & 2)<\/p>

\u2022 Heroku Inc.: Frontend and backend of the application on Amazon Web Services (AWS EU West 1)<\/p>

\u2022 Microsoft Corporation: Storage and logging of metrology data on Azure (North Europe)<\/p>

\u2022 MongoDB, Inc: Storage of application data on Google Cloud Platform Belgium (Europe West 1)<\/p>

The metrology data collected and processed by the application are exclusively hosted and processed in the European Union.<\/p>

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ARTICLE 4: DATA PROCESSING RESPONSIBLE<\/strong><\/span><\/p>

A. THE DATA PROCESSOR<\/strong><\/span><\/p>

The person responsible for processing personal data is Mr. Julien Robidet, as partner and technical director of the company Safyr SRL. He can be contacted by regular mail, telephone or e-mail:<\/p>

House of Technological Industry, 20 Rue Auguste Piccard, 6041 Charleroi (Belgium)<\/p>

E-mail: info@safyr-solution.com<\/p>

The data controller is responsible for determining the purposes and means used to process personal data.<\/p>

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B. OBLIGATIONS OF THE DATA PROCESSOR<\/strong><\/span><\/p>

The data controller undertakes to protect the personal data collected, not to transmit them to third parties, including outside the European Union, without the user having been informed and to respect the purposes for which this data was collected.<\/p>

The site has an SSL certificate to guarantee that the information and data transfer passing through the site are secure.<\/p>

An SSL certificate (\u201cSecure Socket Layer\u201d Certificate) aims to secure the data exchanged between the user and the site.<\/p>

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this entails disproportionate formalities, costs and procedures for the user.<\/p>

In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means.<\/p>

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ARTICLE 5: USER RIGHTS<\/strong><\/span><\/p>

In accordance with the law of December 8, 1992 relating to the protection of privacy with regard to the processing of personal data, modified by the law of December 11, 1998, and European regulation 2016\/679, the user has the rights listed below.<\/p>

In order for the data controller to grant his or her request, the user is invited to send a regular letter or an e-mail to the person responsible for processing personal data, specifying his or her last name, first name, and the purpose of his or her request. request and, if applicable, their identifier in the customer area, accompanied by proof of their identity.<\/p>

The data controller is required to respond to the user within a maximum of 30 (thirty) calendar days.<\/p>

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A. PRESENTATION OF THE USER\u2019S RIGHTS REGARDING DATA COLLECTION AND PROCESSING<\/strong><\/span><\/p>

a. Right of access, rectification and right to erasure<\/strong><\/span><\/p>

The user can read, update, modify or request the deletion of data concerning him within the limits of what is provided for by the regulations, by following the aforementioned procedure.<\/p>

If he has one, the user has the right to request the deletion of his customer area by following the same procedure.<\/p>

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b. Right to limitation and opposition to data processing<\/strong><\/span><\/p>

The user has the right to request the limitation or to oppose the processing of his data by a digital medium, without Safyr being able to refuse, unless he demonstrates the existence of legitimate and compelling reasons, which can prevail over the interests and the rights and freedoms of the user.<\/p>

In order to request the limitation of the processing of their data or to formulate an opposition to the processing of their data, the user must follow the above-mentioned procedure.<\/p>

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c. Right not to be subject to a decision based exclusively on an automated process<\/strong><\/span><\/p>

In accordance with the provisions of Regulation 2016\/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects concerning him, or significantly affects him in a way similar way.<\/p>

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d. Right to data portability<\/strong><\/span><\/p>

The user has the right to request the portability of their personal data, held on a digital medium, to another digital medium, by following the aforementioned procedure.<\/p>

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e. Right to refer the matter to the competent supervisory authority<\/strong><\/span><\/p>

In the event that the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or, if he believes that one of the rights listed above, he is entitled to refer the matter to the Data Protection Authority (APD), https:\/\/www.autoriteprotectiondonnees.be, or any competent judge.<\/p>

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B. PERSONAL DATA OF MINORS<\/strong><\/span><\/p>

In accordance with the provisions of Article 8 of European Regulation 2016\/679, only minors aged 13 or over can consent to the processing of their personal data in Belgium.<\/p>

If the user is a minor under 13 years of age, the consent of a legal representative is required so that personal data can be collected and processed.<\/p>

Safyr digital media are intended for people who are at least over the age of 13.<\/p>

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ARTICLE 6: USE OF \u201cCOOKIES\u201d FILES<\/strong><\/span><\/p>

The site uses \u201ccookies\u201d.<\/p>

A \u201ccookie\u201d is a small text file, stored by the site in memory or on the user\u2019s hard drive, containing information relating to the user\u2019s session or browsing habits.<\/p>

These files allow it to facilitate navigation, control access to the customer area, analyze traffic or even improve the service for the user's comfort.<\/p>

For the use of \u201ccookies\u201d files which are not strictly necessary for the proper functioning of the digital medium, the user\u2019s consent is requested.<\/p>

This user consent is considered valid for a maximum period of 13 (thirteen) months. At the end of this period, the digital medium will again request the user's authorization to save \"cookie\" files in memory or on their hard drive.<\/p>

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a. User opposition to the use of \u201ccookies\u201d files by digital media<\/strong><\/span><\/p>

The user is informed that he can oppose the recording of these \u201ccookie\u201d files by configuring his browser software.<\/p>

For information, the user can find at the following addresses the steps to follow in order to configure their browser software to oppose the recording of \u201ccookies\u201d files:<\/p>

\u2022 Chrome : https:\/\/support.google.com\/accounts\/answer\/61416?hl=fr<\/p>

\u2022 Firefox : https:\/\/support.mozilla.org\/fr\/kb\/activer-desactiver-cookies-preferences<\/p>

\u2022 Internet Explorer : https:\/\/support.microsoft.com\/fr-fr\/help\/17442\/windows-internet-explorer-delete-manage-cookies<\/p>

\u2022 Opera : http:\/\/www.opera.com\/help\/tutorials\/security\/cookies\/<\/p>

\u2022 Safari : https:\/\/support.apple.com\/fr-fr\/guide\/safari\/sfri11471\/mac<\/p>

If the user decides to deactivate \u201ccookies\u201d files, he or she will be able to continue browsing the digital medium. However, any malfunction of the digital medium caused by this manipulation cannot be considered to be the fault of Safyr.<\/p>

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b. Description of \u201ccookies\u201d files used by Safyr digital media<\/strong><\/span><\/p>

Safyr draws the user's attention to the fact that the following cookies are necessary when browsing each of Safyr's digital media:<\/p>

Name Medium Purpose Expiration<\/p>

PHPSESSID safyr-solution.com User session management Session<\/p>

PrestaShop safyr-solution.com Access control to the customer area, basket management 20 days<\/p>

auth0.is.authenticated<\/p>

_legacy_auth0.is.authenticated app.lyra-system.com 24-hour app access control<\/p>

__stripe_mid app.lyra-system.com Subscription, payment and billing 12 months<\/p>

By browsing each of Safyr's digital media, the user is informed that preference or third-party \"cookies\" files may be recorded.<\/p>

Name Supplier Purpose Expiration<\/p>

__cfduid globalsign.com SSL certificate validation 12 months<\/p>

xxxx safyr-solution.com app.lyra-system.com Registration of user consent 12 months<\/p>

_ga safyr-solution.com app.lyra-system.com Unique identifier used by Google Analytics to generate statistical data on how the user navigates the site. 24 months<\/p>

_gat safyr-solution.com app.lyra-system.com Decrease in the number of requests by Google Analytics Session<\/p>

_gid safyr-solution.com app.lyra-system.com Unique identifier used by Google Analytics to generate statistical data on how the user navigates the site. Session<\/p>

Safyr digital media uses Google Analytics, an audience analysis service provided by Google LLC. The \u201ccookies\u201d files used by Google Analytics make it possible to track, analyze the use of each digital medium and generate reports on its activity. Anonymized data may be processed in the United States.<\/p>

In addition, Safyr's digital media may contain links to videos, presenting products and services, and social media buttons, allowing the user to share their activity on each digital media. \u201cCookie\u201d files from video content distribution platforms and social networks may therefore be stored on the user\u2019s terminal when using these features.<\/p>

The user's attention is drawn to the fact that these sites have their own confidentiality policies and general conditions of use that may be different from the site. Safyr invites users to consult the privacy policies and general conditions of use of these sites.<\/p>

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ARTICLE 7: CONDITIONS FOR MODIFICATION OF THE CONFIDENTIALITY POLICY<\/strong><\/span><\/p>

This privacy policy can be consulted at any time at the address indicated below:<\/p>

Privacy Policy<\/a><\/blockquote>